Terms and Conditions for Simone Huber Home
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the below Terms of
Website Use , which govern Simone Huber Home’s relationship with you in relation to this website.
If you purchase goods from our site, our Terms of Sale, below, will apply to the sales.
The term ‘Simone Huber Home’ or ‘us’ or ‘we’ refers to the owner of thewebsite based at 15 Pellatt Road, London, SE22 9JA. The term ‘you’
refers to the user or viewer of our website.
Terms of Website Use
Changes to these terms
we make, as they are binding on you.
Changes to our Site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site
may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a
temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for
any reason our site is unavailable at any time.
Terms of Sale, below, and that they comply with them.
No reliance on information
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether
express or implied, that the content on our site is accurate
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. These works are protected by
copyright laws and treaties around the world. All such rights are reserved.
We are happy for you to share images from our website on social media
sites, however, please ensure you provide accurate credit and a link to
You must not modify the paper or digital copies of any materials you have printed off or downloaded from the site in any way.
You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any
content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in
contract, tort, breach of statutory duty or otherwise, even if forseeable, arising in connection with
• use of, or inability to use our site; or
• use of or reliance on any content displayed on our site.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Linking to our website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.
Your use of this website and any dispute arising out of such use is governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Terms of Sale
These Terms will apply to any contract between us for the sale of products to you through the website. Please read these Terms carefully
and make sure that you understand them, before ordering any products from our site.
Please note that by ordering any of our products, you agree to be bound by these Terms.
We may amend these Terms of Sale from time to time. Every time you wish to order products please check these Terms of Sale to ensure you
understand the terms which will apply at that time.
Ordering of Ready-Made Items through the Webshop:
Ready-made products available through the webshop are usually dispatched within 2-3 working days when in stock.
We make every effort to ensure ready-made items offered to purchase on the website are in stock, however, as all products are handmade in
London, at certain times we may suffer from a backlog of orders. In these instances we will notify you by email within 24 hours with a
delivery estimate and if you are unable to wait for this period, you will be able to cancel the order.
Please note that although every effort is made to ensure photos on the website are true to nature, it is sometimes difficult to depict scale and the exact appearance of colours. Please always check the dimension details of the product before ordering. As all items are produced by hand in the London studio and fabric is printed in the United Kingdom, the manufacturing process is highly customisable and please get in touch if you are interested in a bespoke colourway.
All credit card orders are processed securely by Paypal and Simone Huber Home does not handle any customer credit or debit card details
for orders placed online.
Free Delivery in the United Kingdom We offer free delivery for ready-made items within the United Kingdom.
Items will be despatched within 2-3 days of placing the order if item is in stock and we will notify you within 24 hours of receipt of the order if an
item is out of stock and provide an updated delivery estimate.
European and International Delivery
We are happy to deliver products to Europe and Internationally. You will be able to receive a delivery cost estimate during the first step of the
checkout process. If you order products from our site for international delivery, your order may be subject to import duties and taxes which are
applied when the delivery reaches that destination. Please note that we have not control over these charges. You will be responsible for
payment of any such import duties and taxes.
We realise that efficient delivery of products is important and this is why we are constantly evaluating our shipping partners. Please help us
improve our customer service by letting us know if you experience any problems with our shipping supplier.
Return Policy for Ready-Made Items:
We hope that you are happy with purchases from Simone Huber Home, however, if for some reason you wish to return all or part of your order, it
must be returned to Simone Huber Home within 14 days of receipt. Please email firstname.lastname@example.org as soon as possible to
arrange a refund and return.
Please note that the products must be returned in original packaging and must be in the same saleable condition as when the product was
delivered. If you receive a faulty or damaged good, please contact us on email@example.com within 7 working days and we will arrange
a replacement or refund for you.
We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice
that you wanted to return an item.
With the exception of faulty items, return postage is payable by the customer and we advise you to return items by recorded delivery as we
accept no liability for items you return that are lost in transit.
Consultation and design process for Bespoke Items:
Simone Huber Home will conduct a free initial consultation during which ideas for designs will be discussed with the customer. Following the consultation, Simone Huber Home will develop an initial design draft, sketches or mock-ups, depending on the project scope and as agreed with the customer during initial consultation. A cost and time estimate will also be provided at this stage which includes cost for design and development of the product(s), cost of materials and timescale. Please note that these are estimates correct at the time of writing, but supplier and raw material prices may vary over time.
Once the initial design has been agreed with the customer, a 50% nonrefundable deposit is to be paid by the customer and product
development will commence. Please note that design alterations requested by the client after the original designs have been agreed will
incur an additional fee, the amount of which will depend on the scope of alteration. Simone Huber Home will always agree with and notify the
client before any additional chargeable work commences.
Terms of payment for Bespoke Items:
• A non-refundable deposit of 50% of the total balance is due upon agreement of plans and signing of agreement
• The remaining 50% balance is due no later than the day of delivery or collection
• Payments are accepted via the website, by cheque or electronic bank transfer
Cancellation for Bespoke Items:
• If cancellation occurs before product is in development, no additional cancellation fee will occur, however, the non-refundable
deposit will be forfeited
• Cancellation that occurs when product development has begun or has been finished will incur the cost of the whole balance
• If the finished product has been produced according to the agreed brief, the product cannot be rejected if the customer has changed